Wow Wipes, a gym cleaning wipe supplier, had a WooCommerce plugin that kept failing, disrupting orders into Zoho Inventory and their 3PL warehouse fulfilment. Relevate replaced it with a custom Zoho Flow integration connecting the website, inventory, logistics and shipping into one system, eliminating manual fixes and giving customers faster and more reliable deliveries.
THE CHALLENGE
Wow Wipes supplies cleaning wipes to gyms across Australia, where their dispensers are a familiar sight. Orders came through both their website and via phone or email, but the systems behind the scenes were unreliable and inefficient. Their WooCommerce plugin, used to connect website orders into Zoho Inventory, broke every few months causing costly disruptions. At the same time, Wow Wipes needed to coordinate stock and fulfilment through shipping partners and a third party logistics (3PL) warehouse. Without stable integrations, staff had to spend time manually managing orders and inventory, which slowed down deliveries and frustrated customers.
THE SOLUTION
Relevate worked with Wow Wipes to rebuild their entire order management workflow on Zoho. The WooCommerce plugin was replaced with a custom integration built in Zoho Flow, ensuring that every website order fed directly into Zoho Inventory without disruption. From here, orders were automatically dispatched to the company’s third-party logistics (3PL) warehouse through a secure API, where stock is picked, packed and shipped.
At the same time, integrations with shipping providers ensure that delivery details and tracking flow back into Zoho, giving the business real time visibility. By connecting their website, inventory, logistics and shipping under one reliable system, Relevate removed the need for manual fixes and gave Wow Wipes a platform that could scale with their growth.
THE OUTCOME
Wow Wipes now operates with a stable and fully automated order management system. Website purchases flow directly into Zoho Inventory without interruption, while orders are sent seamlessly to their 3PL warehouse and shipping providers through the API integration. This has eliminated recurring system failures, removed the need for manual intervention and allowed staff to focus on growth instead of troubleshooting. Customers benefit from faster, more reliable fulfilment, while the business enjoys the confidence of a system that works.
If your organisation is facing similar challenges or is interested in exploring digital transformation, email us how we can help you achieve your goals.
