LYQ, the youth arm of the Lutheran Church of Australia (Queensland), was running three outdated websites and an insecure onsite event platform. Relevate consolidated the sites into one secure platform and built a unified Zoho system covering CRM, Creator, Backstage and Books, cutting manual work and improving data visibility.
THE CHALLENGE
Lutheran Youth of Queensland (LYQ), the youth arm of the Lutheran Church of Australia (Queensland District), delivers school workshops and residential holiday camps to develop young leaders and to foster community. They engaged a Zoho One specialist to streamline operations, replace legacy systems and unify their digital infrastructure. LYQ had three outdated websites on separate platforms, creating usability and security risks. They needed to consolidate these websites, unify branding and ensure long-term maintainability. Their onsite event platform (LYMIS) also had compliance and security issues due to VPN access. Additionally, LYQ saw opportunities in Zoho CRM to automate tasks, reduce employee time costs and improve operational data and analytics.
THE SOLUTION
Relevate began by fixing website issues, then migrated LYQ’s websites to a secure Sydney based server. Relevate consolidated three websites into one modern, branded, and scalable platform, with a new customer portal for easy user access and data management. At the same time, Relevate built a comprehensive Zoho system using CRM, Creator, Backstage, Mail, Books and Marketing Automation.
Zoho CRM became the central hub, integrated with the website and was used to manage data, email templates, SMS event notifications and group invoicing for family camps. Using Zoho Creator, Relevate also developed a leadership portal for managing onboarding, ID cards, expressions of interest and event registrations. Backstage enabled seamless event management, including badge printing, while Marketing Automation powered email campaigns. Zoho Books handled invoicing, with Xero integration to support finance workflows. The result – a unified, cloud based ecosystem that supports LYQ’s operations, empowers users and sets the foundation for scalable growth.
THE OUTCOME
LYQ now runs on a secure, centralised digital system that improves both internal efficiency and user experience. Website consolidation streamlined content management and cut maintenance costs, while automation reduced manual work and improved data visibility. With ongoing support from Relevate, LYQ is well positioned for sustainable growth and remains highly satisfied with the results.
If your organisation is facing similar challenges or is interested in exploring digital transformation, email us how we can help you achieve your goals.
