Quarrico, a quarry and earthworks company, had disconnected Zoho apps causing data silos and reports that took up to three weeks manually. Relevate integrated their systems, automated payroll data flow and turned reporting into a one click process, delivering ongoing gains through small monthly improvements rather than a single overhaul.
THE CHALLENGE
Quarrico’s initial Zoho setup while functional, struggled to connect different parts of their business effectively.
Key challenges included:
- Data Connectivity: The existing system did not seamlessly integrate with other platforms, leading to data silos that hampered effective decision making
- Complex Reporting: Generating meaningful reports was a time consuming process, often taking up to three weeks to produce manual dashboards that were difficult to interpret
- User Experience: The system was not user friendly, particularly for non technical staff who needed a simple way to log time and manage tasks. Supervisors and management also required high level reports to guide business decisions, which the existing setup was not equipped for
THE SOLUTION
Tailored Digital Transformation
Relevate first did an audit to understand thier current setup so we could simplify and optimise their Zoho platform ensuring it could run efficiently for both the technical and non technical users.
- Identifying Key Drivers: By working closely with Quarrico’s non technical team, we identified the key information that would drive their business forward, such as production rates and timesheet completion. This allowed us to tailor the system to better support these critical areas
- Streamlined Data Flow: We integrated the time tracking system with their accounting platform, automating the movement of data for payroll purposes. This provided Quarrico with a comprehensive view of their business, enabling them to generate new insights and reports that were previously unavailable
- Automated Reporting: We transformed the dashboard process from a cumbersome three week manual exercise into an automated, one click solution. This not only saved time but also provided management with timely and actionable insights
- Simplified User Interface: The application was simplified to its bare essentials, ensuring that even the least technical users could log time and manage tasks with ease. This improvement extended to supervisor users, who could now perform tasks on behalf of non technical staff and to management, who received high-level reports tailored to their needs
THE OUTCOME
The ongoing digital transformation has yielded significant benefits for Quarrico:
- Continuous Improvement: Since the initial project, we have continued to work with Quarrico on a monthly basis, by reviewing processes, incorporating user feedback and implementing new features as part of their overarching digital plan
- Incremental Gains: By focusing on small, manageable changes instead of a major overhaul, Quarrico has experienced immediate gains. Each improvement, whether in speed, efficiency, or accuracy compounds over time, driving continuous progress
- Reduced Risk: This approach has allowed Quarrico to achieve big business outcomes on a small business budget, minimising the risks associated with large scale digital transformation projects
THE CONCLUSION
Quarrico’s case study of a step by step digital transformation journey highlights the success of a planned and incremental process. By working closely with Relevate, they have been able to enhance their business operations, reduce inefficiencies and drive growth without the risks and disruptions that can accompany major projects
If your organisation is facing similar challenges or is interested in exploring digital transformation, email us how we can help you achieve your goals.
