Managed IT Services
Why?
Don't Wait Until It's Too Late.
Managed IT service packages from Relevate protect your business before problems start. Ad hoc IT support is great but people usually only pick up the phone when the systems are already broken, the files are already lost or the hack has already been completed.
Why Managed Services?
When you do need ad hoc support, it takes time for the technician to understand your system, to get access and to ultimately provide the fix. Turn your reactive into proactive and save money in the long run. Sign up for our Managed Services Packages.
Monitoring
We install software to monitor the health of your system so that we can jump on top of issues before you even notice them.
Maintaining
We have checks and updates on a daily, weekly and monthly basis to ensure that your system is safe and sound.
Support
Our team is ready to help your team stay up and running so you can get on with running your business.
Documentation
We document and diagram your system and securely store access details so when there is a problem we can jump in and fix it.
Per User Pricing
Get Started.
Get support for your team that can scale with you. Our packages are designed with everything you need to stay secure and stay operational. These plans are a guide and are designed to suit small business but we have big business solutions too.
Essentials
AUD 195
Per User Per Month Ex. GST
Ideal for small businesses and startups.
Remote IT Support
Device Monitoring
Enterprise Antivirus Protection
Antispam and Multifactor Authentication Protection
Business Application Support
Mobile Remote Management
Performance Monitoring
Disk Space Monitoring
Remote Access Support
Workstation Patching and Updates
Third-Party Patching and Updates
Firewall, Server and Core Infrastructure Updates
Monthly Business & Health Check
Online Ticketing Portal
Guaranteed SLAs
8:30am – 5:30pm AEST Remote IT Support
Maximum 10 Users
Classic
AUD 230
Per User Per Month Ex. GST
This will suit most users in most businesses.
Everything in Essentials Plus
Subsidised Hardware
Enhanced SLA
Dedicated Firewall
Server and Network uptime guarantee
Offsite Backups and Disaster Recovery
Remote Access and VPN Solution
Monthly Business & Health Check
Quarterly Onsite Visit & Review
8:30am – 5:30pm AEST Remote IT Support
Maximum 20 Users
Premium
AUD 8000
Per User Per Month Ex. GST
When you have high-priority needs.
Everything in Essentials Plus
Subsidised Hardware including Apple Devices
Dedicated Account Manager
Onsite Support Included
Quarterly Onsite Visit & Review
Premium SLA
Dedicated Firewall
8:30am – 5:30pm AEST Remote IT Support
Maximum 30 Users
Custom
POA
Per User Per Month Ex. GST
Custom requirements plan to suit you.
Everything in Premium Plus
Customised Support Plan
VOIP Phone System Included
Volume Discounts
24/7 Dedicated Support Channel
Minimum 30 Users
*Microsoft licences are charged separately as these are variable depending on the type of licence you require. All pricing plans include licences for antivirus, remote monitoring tools and backups. This does not include major infrastructure setup and maintenance such as servers and networks. Terms and Conditions apply. Move, Add, Change requests or any projects are not included under the MSA.
All prices displayed are ex GST.
Frequently Asked Questions
Is there an onboarding fee?
This is assessed case by case and depends heavily on your current hardware and cloud setup. Please contact us to learn more.
Do I have to sign a contract?
No. All packages can be signed up on a month-to-month basis but you can negotiate lower pricing on a one, two or three year contract.
How do we get started?
We need to have a look at your current setup to see if any major changes are necessary to get you up to standard. We will complete an audit and give you a report on what needs to be addressed. If everything is normal, onboarding is usually free.
How do you charge?
All business as usual requests are covered under the agreement against the named users in your organisation and their devices. If you need to add or remove a user, just let us know and we will adjust the user count. Special projects or consulting are separate.
What is not included?
Microsoft licences are charged separately. Major infrastructure setup and maintenance such as servers and networks is not included, and neither are move, add and change requests or projects.
What is the difference between ad hoc support and managed services?
Ad hoc support starts after something breaks, and the technician then needs time to learn your system and get access. Managed services monitor and maintain your system so problems are fixed before you notice them.