Go2 Health, a veteran owned medical clinic managing over 6,500 patients, struggled to manage records, appointments and follow ups across disconnected systems. Relevate mapped the patient journey and centralised records into one platform, automating scheduling and notifications to reduce admin burden and improve patient care.
THE CHALLENGE
Managing over 6,500 patients presented a significant challenge for Go2 Health. The clinic needed a robust system to effectively manage patient records, including appointments, doctor’s notes and medical histories, while ensuring the seamless operation of various treatment programs. Additionally, keeping track of paperwork and ensuring timely follow ups was proving difficult with their existing systems. Go2 Health required a solution that would integrate all these elements into a single, easy to manage platform.
THE SOLUTION
Digital Transformation
Relevate was engaged to provide Digital Transformation as a Service (DTaaS). The goal was to streamline Go2 Health’s operations through the implementation of digital technologies that could simplify patient management, enhance data collection and improve overall service delivery.
- Understanding the Patient Journey: We began by mapping out the patient journey to better understand how data moved through the clinic. By observing how information was collected and utilised, we identified key areas where processes could be optimised for efficiency
- Process Automation: One of the key objectives was to unblock processes and make routine tasks faster and more accurate. This included automating appointment scheduling, patient follow ups and notifications, which in turn improved patient care by ensuring that no critical steps were missed
- Enhanced Data Management: By centralising patient records into a single digital system, Go2 Health could easily access and update patient information. This not only reduced the administrative burden on the staff but also improved the quality of care by providing more timely and relevant information to healthcare providers
THE OUTCOME
The collaboration between Go2 Health and Relevate has led to several notable improvements:
- Increased Efficiency: The digital transformation enabled faster processing of patient data, leading to more efficient use of resources and reduced wait times for patients
- Improved Patient Experience: With better data management and automation of routine tasks, patients received more timely care and the overall experience at Go2 Health improved significantly
- Scalable Solutions: The agile approach adopted during this transformation allowed Go2 Health to continue identifying new areas for improvement. This ensures that the clinic can scale its operations effectively as it grows and as the needs of its patients evolve
CONCLUSION
The digital transformation journey of Go2 Health is a testament to the power of collaboration and technology in improving healthcare services. By embracing change and working closely with Relevate, Go2 Health has not only enhanced its operations but also made a meaningful impact on the lives of the veterans they serve.
If your organisation is facing similar challenges or is interested in exploring digital transformation, email us how we can help you achieve your goals.
